Eddiebauen Shipping Policy

At Eddiebauen, we know your adventure waits for no one—whether it’s a weekend hike, a cross-country road trip, or a last-minute camping trip. This Shipping Policy outlines our commitment to getting your gear to you on time, with clear rules for delivery 范围 (scope), 时效 (timelines), 运费 (costs), and issue resolution—so you can focus on planning your next journey, not tracking your package.

1. Shipping Scope: We Deliver Where Your Adventure Takes You

We offer shipping to most regions worldwide, covering both domestic (e.g., USA, if applicable) and international destinations. Below is a breakdown of our core service areas:

Shipping Type	Coverage	Key Notes
Domestic Shipping	[Specify core regions, e.g., 50 U.S. States, Puerto Rico, U.S. Virgin Islands]	Excludes remote areas without standard carrier service (see Section 6 for details)
International Shipping	[Specify key regions, e.g., Canada, EU Countries, Australia, Japan, Major Asian Cities]	Subject to local customs regulations and carrier availability (see Section 5 for 清关 guidance)

If your location isn’t listed, contact us at [[email protected]]—we’ll check if we can arrange special delivery for your adventure.

2. Order Processing: Fast Prep for Your Gear

Before your package ships, we need time to verify your order, prepare your gear, and ensure it’s adventure-ready:

Processing Time: We process most orders within 24 hours of purchase (Mon–Fri, 9 AM–5 PM [Time Zone, e.g., PST]). Orders placed after 5 PM (PST) or on weekends/holidays will be processed the next business day.
Special Cases: Customized gear (e.g., monogrammed backpacks) or large orders (5+ items) may take 2–3 business days to process—we’ll notify you via email if your order has extended processing time.

3. Shipping Timelines: Choose Speed That Fits Your Adventure

We offer 3 shipping options to match your timeline—whether you need gear ASAP for a upcoming trip or can wait for standard delivery:

3.1 Domestic Shipping (e.g., USA)

Shipping Option	Delivery Time	Best For
Standard Shipping	3–7 business days	Routine gear prep (no urgent trip)
Expedited Shipping	2–3 business days	Last-minute adventure plans (e.g., hike in 5 days)
Overnight Shipping	1 business day (orders processed by 12 PM PST)	Emergency gear needs (e.g., forgotten tent for a weekend trip)

Note: Delivery time starts after order processing is complete (not from purchase time).

3.2 International Shipping

International delivery times vary by region, and include customs clearance (which may add 1–3 business days):

Destination	Standard Shipping	Expedited Shipping
Canada	7–10 business days	4–6 business days
EU Countries	10–14 business days	6–8 business days
Australia/Japan	12–16 business days	8–10 business days
Other International Regions	15–20 business days	10–12 business days

We cannot guarantee exact international delivery dates (due to customs variability), but we’ll share real-time updates via tracking (see Section 4).

4. Shipping Costs: Transparent, No Hidden Fees

We keep shipping costs fair—and offer discounts to help you save for your adventure:

4.1 Domestic Shipping (e.g., USA)

Shipping Option	Cost (Before Discount)
Standard Shipping	$5.99 (free for orders over $75)
Expedited Shipping	$12.99 (free for orders over $150)
Overnight Shipping	$24.99 (free for orders over $250)

4.2 International Shipping

Costs are calculated based on your location, package weight, and shipping option—you’ll see the exact cost at checkout before completing your purchase.

Discount Note: International orders over $200 qualify for 50% off standard shipping (automatically applied at checkout).

5. Customs & Duties: Know Before You Order (International Only)

When shipping internationally, your package may be subject to customs duties, taxes, or fees—these are charged by your local government (not Eddiebauen) and are your responsibility to pay.

To help you prepare:

We include a commercial invoice with your package (listing product value, quantity, and description) to comply with customs rules.
For EU/Canada/Australia customers: Duties typically apply to orders over [e.g., €150 (EU), CAD 200 (Canada), AUD 100 (Australia)]—check your local customs website for exact thresholds.
If you refuse to pay customs fees and the package is returned to us: We’ll issue a refund for the product (minus original shipping costs and return shipping fees from the carrier).

6. Shipping Tracking: Keep Tabs on Your Gear

We know waiting for adventure gear is hard—so we let you track your package every step of the way:

After your order ships, we’ll send a tracking email to your registered address (includes a link to your carrier’s tracking page: UPS, DHL, or USPS for domestic orders).
Log into your Eddiebauen account → “My Orders” to view tracking updates anytime (no need to search for the email).
If tracking isn’t updating for 2+ business days: Contact us at [[email protected]] with your order number—we’ll follow up with the carrier and share updates.

7. Address Rules & Modifications

To avoid delivery delays (and missed adventure prep time), please double-check your shipping address before placing an order:

Address Accuracy: We cannot deliver to P.O. Boxes (except for USPS domestic orders) or incomplete addresses (e.g., missing apartment number). If your address is incorrect, we may contact you to confirm—this could delay processing.
Modifying Address: You can change your shipping address only if your order hasn’t shipped yet (i.e., order status is “Processing”). Contact us at [[email protected]] with your order number and new address—we’ll update it within 4 hours (if possible). Once the order is “Shipped,” we cannot modify the address (but we can help redirect it via the carrier, if available).

8. Shipping Issues: We’ll Fix It Fast

If your package is delayed, lost, or damaged in transit—we’ll resolve it so your adventure isn’t derailed:

8.1 Delayed Packages

Domestic: If your package hasn’t arrived after the maximum delivery time (e.g., 7 days for Standard Shipping), contact us—we’ll file a carrier inquiry and:
Reship your gear for free (expedited, if you have an upcoming trip); or
Issue a full refund (including shipping costs).
International: If delivery is delayed by 5+ business days beyond the estimated timeline, we’ll investigate with customs/carriers and offer the same solutions (reship or refund).

8.2 Lost or Stolen Packages

If tracking shows “Delivered” but you haven’t received your package: Notify us within 3 business days (domestic) or 5 business days (international). We’ll:

Confirm delivery details with the carrier (e.g., drop-off location, recipient signature);
Reship your order for free (priority shipping) or issue a full refund—no extra paperwork needed.

8.3 Damaged Packages

If your gear arrives damaged (e.g., crushed box, torn jacket):

Take photos of the package and damaged item(s);
Email us at [[email protected]] within 48 hours of delivery (with order number and photos);
We’ll send a replacement for free (expedited shipping, if needed) or issue a full refund—you don’t need to return the damaged item (we’ll handle the carrier claim).

9. Special Circumstances

Holidays: During peak seasons (e.g., Black Friday, Christmas) or major holidays (e.g., Thanksgiving, New Year’s), processing/shipping times may be extended by 1–2 business days—we’ll post holiday updates on our website homepage.
Remote Areas: For domestic remote regions (e.g., Alaska, Hawaii, rural Montana) or international remote locations: Standard shipping may take 2–3 extra days, and expedited shipping may not be available. We’ll notify you of any adjustments at checkout.

10. Need Help With Shipping?

If you have questions about your order’s shipping status, need to modify an address, or have other concerns—contact our Adventure Support Team:

Email: [[email protected]] (subject line: “Shipping Help – [Your Order Number]”)

Response Time: 1 business day (priority for urgent adventure needs).

At Eddiebauen, your gear’s journey to you is just as important as your journey with it—we’ll make sure it arrives on time, safe, and ready for your next adventure.